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IT Support

ICT UK have been providing reliable, cost-efficient, 24/7 IT Support services to companies and public sector departments for over 15 years. Our staff and systems are set up to provide fast, efficient IT support. Whether you are a small/medium enterprise operating from a single location or a large multi-national organisation with dozens of sites, we have the experience and resources to provide an optimal IT support package at a great price.

To find out what we can do to provide you with the best IT support possible, call now on 0845 094 8895 or email info@ictuk.net to speak to a member of our team.

IT Support options:

We offer a wide range of IT support options to a wide range of clients, some of whom of requirements so specific that we have devised a bespoke service just for them. We pride ourselves on our flexibility and our approach to your support requirements, we have won numerous contracts due to our solution to the clients support requirement.

Of course 90% of the IT support contracts we service are from our standard offerings which have set SLA’s and features – some of the key features of our standard offerings are:-

  • Helpdesk: available either in office hours or 24/7 service. Whatever and whenever the issue, we guarantee that a fully trained and accredited in-house technician will be there to address it.

  • IT Support Service Level Agreements: We offer a range of SLAs, allowing the flexibility to match each client’s needs most economically. Our standard SLA includes a problem response time of 4 hours for critical issues and next business day for non-critical though we do offer response times as quick as 1hr.

  • Server Monitoring: We use a highly customised Server Monitoring system to notify us of any potential or emergent problems with your systems. Most issues are identified and rectified before you notice. In the event of a serious issue an engineer is always notified and starts work resolving the issue immediately.

  • Remote Problem Resolution: Most issues are resolved remotely, avoiding downtime and reducing resolution times.

  • On-Site IT Support: If necessary we will send one of our highly skilled engineers to your site to resolve the issue.

Your IT and telecoms systems are critical to your business, it’s crucial that you select a high-quality partner to provide your IT Support Contract.

Call ICT UK today on 0845 094 8895 or email us at info@ictuk.net

 

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